ServiceNow

• Maintain visibility across all active ServiceNow projects
• Set and enforce delivery standards, governance, and ways of working
• Act as the senior escalation point for complex or at-risk engagements
• Build and lead a globally distributed ServiceNow delivery team
• Own hiring decisions across geographies
• Create clear career pathways and development plans for consultants, architects, and developers
• Champion the use of AI tooling within delivery itself
• Systematically capture reusable assets from delivery
• Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold

TQA

Director, ServiceNow Delivery