Manager, Content Operations – Implementation

TPR EDUCATION LLC

Manager, Content Operations at TPR Education ensuring accurate content integration and operational improvement. Leading cross-functional collaborations to enhance customer experience and access to products.

Posted 4/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $92,000 - $133,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary partner for product and content setup, managing cross-functional stakeholders and balancing competing priorities.
Develop advanced knowledge of internal systems, practices, and policies, with a deep understanding of how tools, processes, and data flows connect across the organization.
Analyze product and content data across systems as product strategy evolves and implement updates and system-wide changes to ensure students receive the right content at the right time.
Define and manage Service Level Agreements (SLAs) for product setup, content updates, and issue resolution, ensuring internal teams and vendor partners deliver work accurately, efficiently, and on time.
Evaluate and triage cross-functional requests against broader product and content strategy to ensure consistency and alignment across the portfolio.
Manage and coach a Content Operations Manager while fostering a high-performing operations culture and leading process improvement initiatives.
Manage vendor resources and partnerships to ensure timely, accurate, and cost-effective execution of content operations work.
Identify, develop, and document training needs; create and maintain process documentation, training materials, and best practices for product setup and system updates.
Use AI tools and technologies to accelerate content data setup, streamline workflows, and bridge technical gaps.
Triage incoming product data issues, respond to internal inquiries, investigate exceptions, and coordinate across teams to resolve complex problems.

Requirements

What you’ll need

BA/BS degree or equivalent business experience.
5+ years of experience in product and/or content data operations or in a complex data systems role, preferably in education technology.
Direct experience managing, coaching, and developing direct reports, as well as managing vendor resources.
Proven ability to manage diverse stakeholders, prioritize competing interests, and navigate complex organizations.
Strong analytical and quantitative skill set, with the ability to manage and manipulate large volumes of data.
Exceptional curiosity and aptitude for learning complex, homegrown product data systems and understanding intricate data flows.
Proficiency with AI tools to accelerate data management and updates.
Outstanding organizational skills, strong attention to detail, and the ability to manage progress against milestones and deliverables.
Strong written and verbal communication skills, with the ability to deliver compelling presentations to technical and non-technical internal audiences.
Working knowledge of front-end web development concepts (e.g., HTML/CSS) is a plus but not required.

Benefits

Comp & perks

The Princeton Review and Tutor.com offer a competitive salary which commensurates with experience and skills.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisdata managementprocess improvementcontent operationsproduct strategyService Level Agreementsvendor managementtraining developmentHTMLCSS

Soft Skills

stakeholder managementprioritizationanalytical skillsattention to detailorganizational skillscommunication skillscoachingcuriosityproblem-solvingpresentation skills

Certifications

BA/BS degree