Ventas BDC
TPIS-Temporary Professional Integrated Services
full-time
Posted on:
Location Type: Office
Location: San Juan • United States
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Salary
💰 $12 per hour
Job Level
About the role
- Schedule new car delivery customers first service appointment.
- Learn how customers define values and design a personalized contact strategy.
- Multi-channel communication with customer: contact via email, phone and website.
- Contact leads from all touch points: dealer portal, DMS and CRM system, showroom and website.
- Administrative support for all correspondence; promotions, community events, mailers, service notification, etc.
- Proactive outbound calls to schedule regular maintenance, recalls and preventive services.
- Up selling and providing information on services to customers.
- Respond to inbound customer requests and questions.
- Provide customers with vehicle status information when needed.
- Outbound service, follow up calls.
- Assist with any parts inquiries and warranty information.
- Maintain and update customer and vehicle information during every contact in database.
- Address or escalate any potential issues identified by customer.
Requirements
- A minimum of one (1) year of experience in sales and customer service.
- Ability to handle technological tools, keyboard, and MS Office.
- Organizational skills and effective time management.
- High School Diploma or GED.
- Proficiency in the English language (preferable).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicesalesadministrative supportmulti-channel communicationoutbound callsdata entryvehicle status informationparts inquirieswarranty information
Soft Skills
organizational skillstime managementcommunication skillsproactive approachproblem-solving
Certifications
High School DiplomaGED