PR Manager
TPIS-Temporary Professional Integrated Services
full-time
Posted on:
Location Type: Office
Location: San Juan • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $52,000 per year
Job Level
Mid-LevelSenior
About the role
- Lead, motivate, and manage travel consultants to achieve individual and team sales targets.
- Establish clear sales goals, KPIs, and performance benchmarks aligned with company objectives.
- Monitor daily, weekly, and monthly sales performance and provide actionable feedback.
- Conduct regular one-on-one coaching, performance reviews, and sales strategy sessions.
- Develop and execute sales strategies focused on increasing bookings, margins, and repeat business.
- Identify growth opportunities across leisure, group, corporate, and specialty travel segments.
- Promote upselling, cross-selling, and value-added services (upgrades, excursions, etc.).
- Analyze sales data, trends, and market conditions to adjust strategy accordingly.
- Determine, manage, and strategically distribute sales leads to consultants based on availability, expertise, performance, and business priorities.
- Monitor lead flow from all channels (web, phone, referrals, marketing campaigns, and partners) to ensure timely follow-up and conversion.
- Ensure high standards of customer service and client satisfaction throughout the sales cycle.
- Participate in hiring, onboarding, and training new sales consultants.
Requirements
- Bachelor’s degree in Business Administration, Hospitality, Tourism, or related field preferred.
- Minimum of 3–5 years of experience in sales, with at least 1–2 years in a leadership or supervisory role.
- Strong knowledge of travel agency operations, booking systems, and supplier relationships is preferred.
- Proven leadership and people-management capabilities.
- Strong sales acumen with a results-driven mindset.
- Excellent communication, coaching, and conflict-resolution skills.
- Analytical ability to interpret sales data and performance metrics.
- Strong organizational and time-management skills.
- Ability to work under pressure in a fast-paced, deadline-driven environment.
- Technical Skills Proficiency with travel booking platforms (Preferred) and CRM systems. Strong working knowledge of Microsoft Office.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales strategysales performance analysiscoachingconflict resolutiontime managementdata interpretationupsellingcross-sellingcustomer servicelead management
Soft skills
leadershipmotivationcommunicationorganizational skillsresults-driven mindsetanalytical skillsteam managementperformance reviewstrategic thinkingadaptability