TPIS-Temporary Professional Integrated Services

PR Supervisor

TPIS-Temporary Professional Integrated Services

full-time

Posted on:

Location Type: Office

Location: San Juan • Puerto Rico

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Salary

💰 $0 - $37,440 per year

About the role

  • Supervise and coordinate in-person service staff and call center personnel.
  • Ensure compliance with quality standards in every customer interaction.
  • Monitor and evaluate phone and in-person service, providing ongoing coaching and feedback to the team.
  • Handle and resolve escalated customer situations effectively and professionally.
  • Design and coordinate training programs based on service trends.
  • Analyze performance metrics (response times, customer satisfaction, call/visit volume) and prepare management reports.
  • Foster a positive, motivating, and results-oriented work environment.

Requirements

  • Bachelor’s degree in Business Administration, Tourism, or a related field (preferred).
  • Minimum of 2 years of experience supervising customer service teams (call center experience preferred).
  • Knowledge of the travel or tourism industry (preferred).
  • Excellent leadership, communication, and team motivation skills.
  • Full proficiency in Spanish and English, both oral and written.
  • Experience using CRM systems.
  • Ability to handle high-pressure situations and make effective decisions.
  • Availability to work Monday through Saturday (Saturday required).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
performance metrics analysiscustomer satisfaction measurementtraining program designescalation handlingcall center supervision
Soft Skills
leadershipcommunicationteam motivationdecision makingstress management
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Tourism