PR Supervisor
TPIS-Temporary Professional Integrated Services
full-time
Posted on:
Location Type: Office
Location: San Juan • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $0 - $37,440 per year
Job Level
JuniorMid-Level
About the role
- Supervise and coordinate in-person service staff and call center personnel.
- Ensure compliance with quality standards in every customer interaction.
- Monitor and evaluate phone and in-person service, providing ongoing coaching and feedback to the team.
- Handle and resolve escalated customer situations effectively and professionally.
- Design and coordinate training programs based on service trends.
- Analyze performance metrics (response times, customer satisfaction, call/visit volume) and prepare management reports.
- Foster a positive, motivating, and results-oriented work environment.
Requirements
- Bachelor’s degree in Business Administration, Tourism, or a related field (preferred).
- Minimum of 2 years of experience supervising customer service teams (call center experience preferred).
- Knowledge of the travel or tourism industry (preferred).
- Excellent leadership, communication, and team motivation skills.
- Full proficiency in Spanish and English, both oral and written.
- Experience using CRM systems.
- Ability to handle high-pressure situations and make effective decisions.
- Availability to work Monday through Saturday (Saturday required).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
performance metrics analysiscustomer satisfaction measurementtraining program designescalation handlingcall center supervision
Soft skills
leadershipcommunicationteam motivationdecision makingstress management
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Tourism