Customer Engagement Representative I
TPIS-Temporary Professional Integrated Services
full-time
Posted on:
Location Type: Office
Location: Guaynabo • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $0 - $11 per hour
Job Level
Mid-LevelSenior
About the role
- Respond to incoming calls from customers, addressing inquiries and providing accurate information.
- Perform data entry tasks, ensuring all customer interactions are documented accurately in our systems.
- Maintain a high level of phone etiquette while communicating with clients.
- Analyze customer needs and provide appropriate solutions or escalate issues as necessary.
Requirements
- Postsecondary education with at least 60 approved credits, or an Associate’s or Bachelor’s degree.
- Availability to work 9:00 a.m. TO 6:00 p.m., Monday through Sunday, including weekends.
- Experience in customer service, preferably in call centers or within the healthcare field.
- Good computer and data entry skills.
- Clear, professional, and empathetic communication.
- Ability to work under pressure and handle multiple tasks.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entrycustomer service
Soft skills
communicationempathyability to work under pressuremultitaskingphone etiquette
Certifications
Associate’s degreeBachelor’s degree