Provider Representative
TPIS-Temporary Professional Integrated Services
full-time
Posted on:
Location Type: Office
Location: San Juan • 🇵🇷 Puerto Rico
Visit company websiteSalary
💰 $0 - $13 per hour
Job Level
Junior
About the role
- Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs
- Provides customer service support to providers through live chat, to give updates on their member's eligibility status or claims status and validates state specific requirements for claims and benefits processing.
- Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller
- Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff
- Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends
Requirements
- 1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
- Microsoft and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Bilingual Spanish/English proficiency.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclaims processingeligibility verificationdocumentationproblem resolutioncomputer navigationdata tracking
Soft skills
communicationrelationship buildingpositive attitudeissue resolution