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TP

Customer Service Representative

TP

Customer Service Representative supporting Microsoft Windows and Office products at Teleperformance. Assist customers with inquiries and provide product recommendations with a sales component.

Posted 8/1/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSenior💰 COP 2,315,000 - COP 2,800,000 per monthWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing multichannel customer support for Microsoft Windows and Office products, with a strong focus on customer service and technical problem-solving. Possesses a B2 English level and a commercial mindset to effectively recommend products and services.

Highest-signal resume keywords
Customer SupportTechnical Problem-SolvingMicrosoft Windows SupportMicrosoft Office SupportCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical SupportProduct GuidanceIssue ResolutionDocumentationInformation Technology KnowledgeSoftware Development Knowledge
Soft Skills
Customer Service SkillsAffinity for Technology
Tools & Technologies
Microsoft ToolsTeleperformance Tools
Industry Keywords
B2 English LevelCommercial Mindset

About the role

Key responsibilities & impact
  • Provide multichannel customer support for Microsoft Windows and Office products.
  • Assist customers with technical questions, product guidance, and general inquiries.
  • Identify customer needs and recommend Microsoft products or services when appropriate (sales component).
  • Deliver professional, accurate, and customer-focused support.
  • Research and resolve customer issues using Microsoft and Teleperformance tools.
  • Maintain accurate documentation of all customer interactions while ensuring an outstanding customer experience.

Requirements

What you’ll need
  • Has a B2 English level (CEFR).
  • Has excellent communication and customer service skills.
  • Has affinity for technology and a commercial mindset.
  • Preferably has previous experience or studies related to Information Technology, Systems Engineering, Programming, Software Development, or related fields.
  • Has previous knowledge or experience supporting Windows and Microsoft Office products.

Benefits

Comp & perks
  • Performance bonus of up to 15% of the monthly salary based on metrics compliance.
  • Opportunity to work with one of the world's leading technology companies.
  • Professional growth and career development within Teleperformance.
  • Dynamic, innovative, and multicultural work environment.