QA Engineer

• Partner with Client internal teams to ensure decisions by Vendor’s content moderation staff are regularly audited for accuracy
• Support all aspects of internal audit quality: audit planning, implementation, feedback and re-audit as required
• Complete audits in the required timeframe and provide timely, usable feedback to Agents to drive improved performance
• Proactively identify areas of content policies/operational guidelines requiring training and coordinate findings with training partners
• Collaborate with Operations teams and Quality Managers to enhance performance of personnel not meeting metrics
• Become knowledgeable about Client products and community standards and serve as the Content Policy expert
• Make balanced decisions related to effectiveness metrics and advocate for the community by reinforcing process and policy changes
• Mentor new Quality & Policy Experts on audit tools and systems
• Develop process documentation and aggregate feedback about audit tool functionality
• Identify, aggregate, prioritize and report inefficiencies and error trends through root cause analysis and suggest action plans
• Recognize trends and escalate client policy issues to global team for mitigation
• Use market-specific knowledge and insights to scope scalable solutions to improve community support
• Work closely with Quality Leaders to plan and design improvement initiatives

Quality Assurance Analyst I

Quality Assurance, EHS Specialist

QA Specialist

IT Control Tester

Quality Assurance Lead

Compliance QA Analyst III