Account Executive, Entertainment Advocacy
Sunshine Sachs Morgan & Lylis
Job Level
Mid-LevelSenior
About the role
- Respond to user inquiries and provide service regarding documentation, coverage, and loan processing.
- Handle sensitive information and resolve situations on the first contact.
- Stay informed about the client's products and services to give accurate advice.
- Deliver standout customer service and efficient solutions; escalate or follow up as needed.
Requirements
- Intermediate to advanced English proficiency (language lover).
- Customer service orientation; service enthusiast who helps others with ease and style.
- Ability to resolve situations on first contact; “first-call fixer”.
- Keep up with promotions and product updates (knowledge of client products/services).
- Positive, proactive, responsible, empathetic, and confident attitude.
- Strong listening skills and attention to detail (close listener).
