TP

Customer Expert, Finance

TP

full-time

Posted on:

Location: 🇵🇪 Peru

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Job Level

Mid-LevelSenior

About the role

  • Respond to user inquiries and provide service regarding documentation, coverage, and loan processing.
  • Handle sensitive information and resolve situations on the first contact.
  • Stay informed about the client's products and services to give accurate advice.
  • Deliver standout customer service and efficient solutions; escalate or follow up as needed.

Requirements

  • Intermediate to advanced English proficiency (language lover).
  • Customer service orientation; service enthusiast who helps others with ease and style.
  • Ability to resolve situations on first contact; “first-call fixer”.
  • Keep up with promotions and product updates (knowledge of client products/services).
  • Positive, proactive, responsible, empathetic, and confident attitude.
  • Strong listening skills and attention to detail (close listener).
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