TP

Customer Service Representative

TP

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Junior

About the role

  • TP is a global, digital business services company delivering digitally powered business services.
  • Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
  • Connect with customers via phone, email, chat, and social media to resolve questions or concerns.
  • Calmly attempt to resolve and de-escalate any issues; escalate when necessary.
  • Respond to requests for assistance and/or process payments when required.
  • Track all call related information for auditing and reporting purposes.
  • Provide feedback on call issues and upsell if required.
  • Position based onsite at Port St. Lucie, FL; hires must reside within a 30-mile radius.

Requirements

  • Must reside within a 30-mile radius of Port St. Lucie, FL.
  • This position will be based onsite at our Port St. Lucie, FL site.
  • High School Diploma or equivalent.
  • Minimum of 1 year of customer service experience.
  • Must be 18 years of age or older.
  • Ability to type at least 25 words per minute.
  • Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
  • Customer service and/or sales experience preferred.
  • College degree preferred but not required.
  • Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-Oriented (key competencies).