Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Service Representative
TP
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- TP is a global, digital business services company delivering digitally powered business services.
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Connect with customers via phone, email, chat, and social media to resolve questions or concerns.
- Calmly attempt to resolve and de-escalate any issues; escalate when necessary.
- Respond to requests for assistance and/or process payments when required.
- Track all call related information for auditing and reporting purposes.
- Provide feedback on call issues and upsell if required.
- Position based onsite at Port St. Lucie, FL; hires must reside within a 30-mile radius.
Requirements
- Must reside within a 30-mile radius of Port St. Lucie, FL.
- This position will be based onsite at our Port St. Lucie, FL site.
- High School Diploma or equivalent.
- Minimum of 1 year of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
- Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution-Oriented (key competencies).
