TP

Bilingual Healthcare Customer Service Representative

TP

full-time

Posted on:

Origin:  • 🇺🇸 United States • Alabama, Arizona

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Job Level

Junior

About the role

  • Bilingual Spanish/English Customer Expert fielding customer inquiries by finding innovative ways to respond
  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Meet sales objectives as defined

Requirements

  • Must be fluent in both English and Spanish
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • 6 months Call Center experience, preferred
  • Ability to use Windows operating systems
  • 6 months sales experience minimum
  • Able to work independently
  • Ability to stay composed and objective
  • Superior negotiating skills
  • Process Excellence; Collaboration; Communication; Organizational skills; Emotional Intelligence; Open-Mindedness; Critical Thinking; Solution-Oriented
  • Work from Home requirements: Minimum 30.0 Mbps download and 10.0 Mbps upload; ISP must have no packet loss and ping under 50ms; no Satellite/Mobile Data/P2P/VPN; proof of internet speed required; clean and quiet workspace