Inbound Mortgage Customer Service Specialist
Allied Solutions
Bilingual Healthcare Customer Service Representative
TP
full-time
Posted on:
Location: Alabama, Arizona • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Bilingual Spanish/English Customer Expert fielding customer inquiries by finding innovative ways to respond
- Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Meet sales objectives as defined
Requirements
- Must be fluent in both English and Spanish
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- 6 months Call Center experience, preferred
- Ability to use Windows operating systems
- 6 months sales experience minimum
- Able to work independently
- Ability to stay composed and objective
- Superior negotiating skills
- Process Excellence; Collaboration; Communication; Organizational skills; Emotional Intelligence; Open-Mindedness; Critical Thinking; Solution-Oriented
- Work from Home requirements: Minimum 30.0 Mbps download and 10.0 Mbps upload; ISP must have no packet loss and ping under 50ms; no Satellite/Mobile Data/P2P/VPN; proof of internet speed required; clean and quiet workspace
