Customer Service Specialist
Sutherland
Customer Service Representative
TP
full-time
Posted on:
Location Type: Remote
Location: Remote • Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Handle and carefully respond to all customer inquiries
- Provide excellent customer service through active listening
- Work with confidential customer information and treat it sensitively
- Aim to resolve issues on the first call by being proactive
- Appropriately communicate with customers
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Requirements
- High School Diploma or equivalent.
- Minimum of 6 months of customer service experience.
- Must be 18 years of age or older.
- Ability to type at least 25 words per minute.
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
- Customer service and/or sales experience preferred.
- College degree preferred but not required.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales experienceactive listeningconfidential information handlingissue resolutioncall trackingauditingreportingtyping speedWindows-based systems
Soft skills
communicationproblem-solvingde-escalationproactivityfeedback provisioncalmness under pressureadaptabilityinterpersonal skillscustomer empathyconflict resolution
Certifications
High School Diplomacustomer service certificationsales certification
