Bilingual Travel Representative

full-time

Posted on: 10/15/2025

Location Type: Hybrid

Location: Montreal • 🇨🇦 Canada

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💰 CA$21 per hour

JuniorMid-Level

About the role

Respond to calls and emails from customers who are currently traveling or who wish to purchase or research travel, following standard procedures and scripts.
Greet and engage customers in a courteous, friendly, and professional manner.
Effectively convert customer inquiries into sales.
Use appropriate sales techniques to meet revenue targets and closing rate goals.
Research travel fares, destinations, options, and packages for customers.
Read provided scripts verbatim while maintaining sales and quality standards.
Accurately respond to general questions about travel and destinations.
Provide information, suggestions, and options in a way that is accurate, effectively meets customer needs, and encourages purchases.
Accurately track and report call types and service issues.
Promote and sell products or services.

High school diploma or equivalent (required)
College diploma (preferred)
Two years of experience in sales, telemarketing, upselling, and customer service (required)
Two years of experience in the business or leisure travel industry (required)
One year of international booking/reservation experience
Bilingualism (French and English, both spoken and written) is required to handle customer calls from English- and French-speaking clients across Canada and worldwide.

Benefits

GDS system training provided
Remote work
Competitive compensation package including an additional $2.00/hour premium for a second language
Medical and dental insurance plans and an Employee Assistance Program (EAP)
Paid training
Employee referral program – starting at $500 for each successful referral
Discounts on common products and services through Canada’s leading employee benefits program
Opportunities for internal career advancement
Tuition reimbursement