Bilingual

• Respond to calls and emails from customers who are currently traveling or who wish to purchase or research travel, following standard procedures and scripts.
• Greet and engage customers in a courteous, friendly, and professional manner.
• Effectively convert customer inquiries into sales.
• Use appropriate sales techniques to meet revenue targets and closing rate goals.
• Research travel fares, destinations, options, and packages for customers.
• Read provided scripts verbatim while maintaining sales and quality standards.
• Accurately respond to general questions about travel and destinations.
• Provide information, suggestions, and options in a way that is accurate, effectively meets customer needs, and encourages purchases.
• Accurately track and report call types and service issues.
• Promote and sell products or services.

Bilingual Travel Representative

Service Specialist, Bilingual

Bilingual Customer Service Specialist

Account Activity Fraud Agent, Bilingual

Bilingual New Business Representative

Représentant en investissements, bilingue