Senior Technical Customer Care Specialist – Xtime
Cox Enterprises
ApacheCloud
Customer Service Representative
TP
full-time
Posted on:
Location: Alabama, Arizona • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive Appropriately communicate with customers Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required
Requirements
- High School Diploma or equivalent. Minimum of 6 months of customer service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows-based systems. Customer service and/or sales experience preferred. College degree preferred but not required.
