Customer Support Team Lead – Premium Support
Clio - Cloud-Based Legal Technology
PythonSQL
Customer Service Expert
TP
full-time
Posted on:
Location Type: Hybrid
Location: Toronto • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Work collaboratively as a team with a goal to achieve a high-quality standard
- Ability to connect with customers through conversations and provide needed support
- Build trusting relationships with customers understanding their needs
- Proactively offer appropriate solutions that create high customer satisfaction
- Exercise patience and empathy while resolving customer concerns
- Adhere to our client’s policies, procedures, and industry compliances
Requirements
- High School diploma or GED
- Fluent English required
- Able to multitask and learn new tools easily
- Satisfactory background check
- Basic Microsoft Windows skills
- Solid computer/internet/keyboarding skills
- Ability to accurately type minimum 35 wpm
- Strong work ethic with proven dependability
- Ability to quickly learn new applications and processes
- Strong verbal and written communication skills
- Professional and courteous telephone manner
- Excellent verbal skills; basic writing skills
- Able to handle routine and repetitive tasks at varying pace
- Flexibility to work additional hours as needed
- Maintain acceptable attendance
Benefits
- Medical and dental benefits plans, as well as Employee Assistance Program
- Paid Training
- Employee Referral program - from $500.00 for every referral hired
- Great perks on everyday products and services with Canada's leading employee perk program
- Internal career advancement opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft Windowscomputer skillsinternet skillskeyboarding skillstyping speed 35 wpm
Soft skills
team collaborationcustomer supportrelationship buildingproblem solvingpatienceempathymultitaskingstrong work ethicverbal communicationwritten communication
Certifications
High School diplomaGED
