Sales Coach
TP Infinity Germany GmbH
full-time
Posted on:
Location Type: Office
Location: Skopje • North Macedonia
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About the role
- Coach and mentor sales agents through call listening, side-by-side sessions, and performance reviews
- Identify skill gaps and deliver targeted coaching to improve sales KPIs
- Support agents with objection handling, upselling, and closing techniques
- Collaborate with QA, team leaders, and operations to drive performance improvements
- Track coaching progress and document action plans
- Ensure compliance with telecommunications regulations, scripts, and company standards
Requirements
- Previous experience as a sales representative
- Strong knowledge of telephone sales (outbound/inbound)
- Excellent communication, feedback, and motivational skills
- Results-oriented mindset with strong analytical abilities
- Fluent in German
- NPS and sales targets achieved in the last 3 months
Benefits
- Dynamic and fast-paced work environment
- Opportunity to influence sales performance and agent development
- Competitive compensation based on experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephone salesobjection handlingupsellingclosing techniquessales KPIsanalytical abilitiesNPS
Soft Skills
coachingmentoringcommunicationfeedbackmotivational skillsresults-oriented mindset