Installation Service Manager

TP ICAP

. The Installation Service Manager is responsible for the installation customer experience by leading contractor installation partners, ensuring jobs are managed effectively throughout the installation lifecycle.

Posted 4/21/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $106,000 per yearWebsite

About the role

Key responsibilities & impact

The Installation Service Manager is responsible for the installation customer experience by leading contractor installation partners, ensuring jobs are managed effectively throughout the installation lifecycle.
Manages contractor relationships through effective communications, performance management, reporting/data analysis and regular partnership reviews.
Full responsibility for installation services in assigned territory including ensuring continuous coverage and support.
Ensure installation contractors are delivering an excellent customer experience.
Daily, weekly, monthly and quarterly reporting for visibility internally and to share with contractors for performance management.
Conduct quality control checks and audit processes to ensure high-quality work is performed in customer homes.

Requirements

What you’ll need

Education Required: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job
Construction/home improvement industry experience - Prior experience managing residential home improvement install projects
Contractor/vendor management experience – demonstrated ability to influence change through indirect reporting relationships
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, using power tools, lifting material or equipment, some of which may be heavy or awkward
Overnight travel required 10-25% of the time.
Long periods sitting at a computer

Benefits

Comp & perks

Generous benefits package including medical, dental, vision, life, disability
401(k) plan with a degree of employer matching
Paid parental leave
Wellness programs and product discounts
Time off with pay

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisperformance managementquality controlauditing processesproject management

Soft Skills

communicationleadershiprelationship managementinfluencing change