Sales Supervisor – Call Center
Toyota Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Plano • Texas • United States
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Salary
💰 $70,000 - $80,000 per year
About the role
- Lead an assigned Sales Team to achieve/exceed new business sales and existing business retention targets
- Mentor, coach, and motivate direct reports to high-performance in department KPIs
- Manage and oversee daily duties of assigned team of insurance sales agents (8-15 employees)
- Drive team achievement of sales, service, retention, and business quality targets
- Provide guidance/feedback, ensure compliance with organization policies
- Monitor key metrics and identify process improvements
- Prepare and manage staffing schedules, breaks, and coverage
- Identify agent training needs and facilitate relevant training content
Requirements
- P&C Insurance experience required – 5 years minimum in sales agent role
- 2 years minimum in a call center environment
- TIMS Insurance sales experience: 1 year minimum; 2 years preferred
- Bilingual (Spanish/English) or multilingual (Plus)
- Prior leadership role experience preferred; mentorship or lead capacity roles included
- Must hold an active insurance license in home state and some non-residential licenses across the nation
Benefits
- Medical, Dental & Vision Insurance
- Paid Time Off, Paid Holidays and Sick Days
- 401(k) Match
- FSA and HSA
- Pet Insurance
- Life Insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
P&C Insurancesalescall center experienceTIMS Insurance salesmentorshiptraining facilitation
Soft skills
leadershipcoachingmotivationperformance managementcommunicationcompliance monitoringprocess improvement
Certifications
active insurance license