Customer Service Retention Specialist
Toyota Insurance
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $23 per hour
Job Level
Mid-LevelSenior
About the role
- Handle customer service calls that route to the Call Center
- Answer billing questions
- Make policy changes as requested
- Identify Cross Sell/Service opportunities
- Offer additional products that add value
- Handle employee inbound calls regarding sales and service of auto and home insurance
- Ensure the best customer experience
- Manage business retention for TIMS HOLD/House accounts
- Cross sell and find relevant additional products to help offset premium increases
- Backup sales agent as needed to meet production goals
Requirements
- College degree preferred, but not required
- 5 years of insurance sales experience (Preferred)
- 2 years of insurance sales experience (Required)
- Property and Casualty (P&C) Insurance License (Required)
- Bilingual (Spanish/English) or multilingual
- Minimum of 1 year insurance customer service experience
- Previous experience with luxury carriers such as Chubb.
Benefits
- Commission Eligible
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
insurance salescustomer servicebillingpolicy changescross sellingbusiness retentionpremium offsetting
Soft skills
customer experiencecommunicationproblem solving
Certifications
Property and Casualty (P&C) Insurance License