Customer Solutions Executive

Toyota (GB) plc

Customer Solutions Executive refinancing Toyota Financial Services customers nearing agreement end. Handling quotations, outbound customer calls, dealership referrals, and customer outcome oversight.

Posted 8/20/2026contractEpsom • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication and organizational skills while managing customer relationships and providing tailored finance solutions. Proficient in Microsoft Office, particularly Excel, to support sales processes and customer outcomes.

Highest-signal resume keywords

Strong Written Communication SkillsStrong Verbal Communication SkillsTelephone/Sales ExperienceKnowledge Of Finance ProductsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Tools & Technologies

Microsoft OfficeExcel

Industry Keywords

RefinancingCustomer JourneyToyota Vehicle LineupLexus Vehicle LineupThird-Party Dealership Liaison

About the role

Key responsibilities & impact

Answer calls from customers entering the end of their agreement period to arrange refinancing.
Make outbound calls to customers nearing the end of their existing agreement and explore available options.
Provide tailored refinance quotations, checking affordability and the best customer outcome.
Liaise with third-party dealerships to ensure customer expectations are met.
Manage assigned Staff, Friends & Family customers, ensuring relevant information is provided and good customer outcomes are evidenced throughout the customer journey.
Manage referrals from internal staff members and TGB.
Support sales-focused pilots and develop processes supporting the Centre Network.

Requirements

What you’ll need

Strong written and verbal communication skills.
Proficiencies in Microsoft Office, particularly Excel.
Good time management and organisational skills.
Telephone/sales experience.
Knowledge of finance products.
Awareness of the Toyota/Lexus vehicle lineup.

Benefits

Comp & perks

Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
Generous annual leave of 25 days which increases with service and holiday purchase option
Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
Employee Assistance Program
Eye tests
Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
Dress for your day policy to make you feel comfortable at work
Eco HQ, free parking & restaurant
Two volunteering days per year
Reward gateway voucher discounts
Flexible working scheme and we welcome flexible working conversations at interview
Regular 121s with your manager, a personal development review (PReview) each quarter
A wide range of learning & development opportunities including Linked In Learning courses
£250 contribution towards you learning something new outside of work
Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
In depth training modules to improve sales techniques.
Gain a better understanding of the end of contract strategy.
Working within a dynamic and fast-paced environment that encourages personal development and fosters growth.
Supportive work relationship with management board and fellow team members.