Support Engineer

• Manage all Price check and auto approval rules within EPYX/1-Link related to SMR for all OEM’s.
• Support with minor authorisations from approval requests within our approved repair network on car, LCV & HGV.
• Gain understanding of the overall working of the Operations department at a high level and have selective Cross training applicable to your current role and operations.
• Provide support to the team by completing routine SMR reporting essential for the role and the team.
• Support with all KPI and SLA related functions within the team (email/calls).
• Occasionally provide specialist support by attending meetings as a subject matter expert related to SMR rule sets and create basic PP slides related to this topic.
• Involvement with QCC’s.
• Demonstrate TPS/TWOW within the workplace (Muri, Muda & Mura).
• Conduct a 5-Why – Problem solving.
• Provide support to the Team leader related to the team’s daily management board.
• Collaborate with OEM’s to build aftersales relationships.
• Own the SMR price check terms within EPYX/1-Link.
• Own processes and procedures related to this role utilising Pro-map.
• Own routine team reporting and ad hoc report requests related to this role.
• Own personal development suited to your learning and need.

Technical Support Specialist

IT Technical Support Analyst

Customer Support Technician

Principal Technical Support Engineer

Developer Support Engineer

Developer Support Technician – Evenings Required