Toyota (GB) plc

Technical Support Specialist

Toyota (GB) plc

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Mid-LevelSenior

About the role

  • Manage all Price check and auto approval rules within EPYX/1-Link related to SMR for all OEM’s.
  • Support with minor authorisations from approval requests within our approved repair network on car, LCV & HGV.
  • Gain understanding of the overall working of the Operations department at a high level and have selective Cross training applicable to your current role and operations.
  • Provide support to the team by completing routine SMR reporting essential for the role and the team.
  • Support with all KPI and SLA related functions within the team (email/calls).
  • Occasionally provide specialist support by attending meetings as a subject matter expert related to SMR rule sets and create basic PP slides related to this topic.
  • Involvement with QCC’s.
  • Demonstrate TPS/TWOW within the workplace (Muri, Muda & Mura).
  • Conduct a 5-Why – Problem solving.
  • Provide support to the Team leader related to the team’s daily management board.
  • Collaborate with OEM’s to build aftersales relationships.
  • Own the SMR price check terms within EPYX/1-Link.
  • Own processes and procedures related to this role utilising Pro-map.
  • Own routine team reporting and ad hoc report requests related to this role.
  • Own personal development suited to your learning and need.

Requirements

  • Experience essential within the motor industry related to SMR.
  • Excel skills.
  • Ability to adapt to change.
  • Self-motivated with enthusiasm to succeed.
  • Knowledgeable and enthusiastic user of processes and systems.
  • Analytical approach.
  • Strong problem-solving ability.
  • Excellent accuracy and attention to detail.
  • Collaborative skills.
  • Team player.