1st Line Business Central Support Analyst, D365
Infinity Group UK
Technical Support Specialist
Toyota (GB) plc
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage all Price check and auto approval rules within EPYX/1-Link related to SMR for all OEM’s.
- Support with minor authorisations from approval requests within our approved repair network on car, LCV & HGV.
- Gain understanding of the overall working of the Operations department at a high level and have selective Cross training applicable to your current role and operations.
- Provide support to the team by completing routine SMR reporting essential for the role and the team.
- Support with all KPI and SLA related functions within the team (email/calls).
- Occasionally provide specialist support by attending meetings as a subject matter expert related to SMR rule sets and create basic PP slides related to this topic.
- Involvement with QCC’s.
- Demonstrate TPS/TWOW within the workplace (Muri, Muda & Mura).
- Conduct a 5-Why – Problem solving.
- Provide support to the Team leader related to the team’s daily management board.
- Collaborate with OEM’s to build aftersales relationships.
- Own the SMR price check terms within EPYX/1-Link.
- Own processes and procedures related to this role utilising Pro-map.
- Own routine team reporting and ad hoc report requests related to this role.
- Own personal development suited to your learning and need.
Requirements
- Experience essential within the motor industry related to SMR.
- Excel skills.
- Ability to adapt to change.
- Self-motivated with enthusiasm to succeed.
- Knowledgeable and enthusiastic user of processes and systems.
- Analytical approach.
- Strong problem-solving ability.
- Excellent accuracy and attention to detail.
- Collaborative skills.
- Team player.
