Operations

• Directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives
• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance
• Improves financial performance and profitability of the account; manages scheduling, overtime, tip reporting, timekeeping, forecasts, payroll and accounting reports
• Utilizes and enforces standardized business systems and ensures compliance with policies and procedures
• Actively engaged in recruitment, hiring, onboarding, training, performance appraisals, coaching, discipline and talent development for associates
• Ensures guest/patient service experience is delivered consistently; allocates labor resources to support service delivery and plans for seasonal variances with Area/District Manager and HR
• Develops and maintains cohesive working relationships with client staff; maintains regular communication rhythms and on-site visibility
• Trains others on systems, maintains clean work environment, completes tasks as instructed by Area/District Manager and cooperates with management and coworkers
• Ensures compliance with safety and security procedures; reports accidents/incidents, manages claims with Risk Management and works with HR on worker’s compensation cases
• Maintains relationships with current clients to obtain references and leads, monitors client business for growth opportunities and advises leadership on client changes

Valet and Parking Operations Manager

Sales & Operations Intern

Operations Manager