Associate Manager – Valet & Parking Services

Towne Park

. Responsible for ensuring high levels of client, customer, and associate satisfaction at a designated Towne location .

Posted 5/13/2026full-timeSt. Louis • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $50,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Responsible for ensuring high levels of client, customer, and associate satisfaction at a designated Towne location
Managing the delivery of guest/patient services
Hiring, training, evaluating and discharging associates
Planning, assigning, and directing work
Appraising performance; financial management and reporting
Addressing customer complaints
Managing a minimum of two associates
Ensure guest service experience is delivered exceptionally and consistently on all shifts
Allocates labor resources efficiently to support service delivery
Engaged in the recruitment and hiring processes
Assists Account Manager in establishing guidelines for employees
Develops cohesive working relationships with the clients’ staff members
Drives business metrics for forecasting, productivity, claims, customer service, and turnover

Requirements

What you’ll need

Education: Associate’s degree or equivalent degree preferred
Required Licensure, Certification: Valid driver’s license and clean driving record
Work Experience: A minimum of one (1) year of related experience in hospitality
Knowledge of Towne’s and site-specific preventative safety and security procedures
Knowledge of Towne’s safe driving policies and procedures
Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne
Knowledge of Towne’s equipment training, policies and procedures for use in a safe and efficient manner
Knowledge of Towne’s principles and processes for providing exemplary customer service including customer needs assessment and evaluation of customer satisfaction.
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

Benefits

Comp & perks

Employees are eligible to enroll in medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401k retirement savings plan
0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
6 paid holidays throughout the calendar year
Up to a maximum of 4 paid floating holidays per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial managementperformance appraisalcustomer servicerecruitmenttrainingevaluationlabor resource allocationsafety proceduresaccident reportingequipment training

Soft Skills

client satisfactioncustomer satisfactionteam managementrelationship buildingproblem solvingcommunicationleadershiporganizational skillswork directionguest service experience

Certifications

valid driver’s license