Towne Park

Senior Account Manager – Valet & Parking Services

Towne Park

full-time

Posted on:

Location Type: Remote

Location: Maine • United States

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Salary

💰 $90,000 - $100,000 per year

Job Level

Senior

About the role

  • Directly oversees one Tier 3 or 4 assigned account and the organizational chart therein, responsible for account performance in financial management, guest satisfaction, and client satisfaction and business development objectives.
  • Reports to the Area or District Manager.
  • Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance.
  • Demonstrates the ability to improve the financial performance and profitability of the account.
  • Is actively engaged in recruitment and hiring processes to ensure the best people are selected for the location.
  • Ensures that the guest/patient service experience is delivered consistently on all shifts.
  • Develops cohesive working relationships with the clients’ staff members.
  • Assists in prioritizing client relationship activities and meets with the client to present and offer additional services.

Requirements

  • Bachelor’s degree from a four-year college or university
  • Must be able to drive manual transmission
  • Must have and maintain a valid driver’s license and clean driving record
  • Must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen
  • A minimum of three (3) years of related experience and/or training; OR equivalent combination of education and/or experience
  • Knowledge of general business practices including accounting, human resources and customer service
  • Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
  • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications.
  • Written and verbal communication skills to effectively address all levels within the organization
  • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures.
Benefits
  • Employees are eligible to enroll in medical, dental, and vision insurance
  • Accident insurance
  • Critical illness insurance
  • Hospital indemnity insurance
  • Telemedicine benefits
  • Company-paid basic life and AD&D insurance
  • Short-term and long-term disability
  • 401k retirement savings plan
  • Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
  • Employees receive 6 paid holidays throughout the calendar year
  • Employees accrue up to a maximum of 4 paid floating holidays per calendar year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial managementbusiness metricsperformance measurementsaccountinghuman resourcescustomer serviceproject managementmanual transmission drivingcriminal background checkdrug screening
Soft Skills
guest satisfactionclient satisfactionbusiness developmentrecruitmentrelationship buildingprioritizationtime managementcommunicationcultural appreciationproblem-solving
Certifications
Bachelor's degreevalid driver's license