Associate Manager – Valet & Parking Services

Towne Park

Associate Manager responsible for delivering exceptional guest service and managing operations in Portland. Engage in hiring, training, and maintain high satisfaction levels for clients and guests.

Posted 4/15/2026full-timeRemote • Maine • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $60,000 per yearWebsite

About the role

Key responsibilities & impact

Ensures that the guest service experience is delivered exceptionally and consistently on all shifts
Sets a positive example for guest relations and empowers associates to provide excellent customer service
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate
Is actively engaged in the recruitment and hiring processes
Assists Account Manager in establishing guidelines so employees understand expectations and parameters
Develops cohesive working relationships with the clients’ staff members
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover
Ensures all associates accurately identify and collect revenue for all vehicles

Requirements

What you’ll need

Associate’s degree or equivalent degree preferred
Valid driver’s license and clean driving record
A minimum of one (1) year of related experience in hospitality
Knowledge of Towne Park’s and site-specific preventative safety and security procedures
Knowledge of Towne Park’s safe driving policies and procedures
Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications

Benefits

Comp & perks

Employees are eligible to enroll in medical, dental, and vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401k retirement savings plan
Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
6 paid holidays throughout the calendar year
Up to a maximum of 4 paid floating holidays per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicerevenue collectionforecastingproductivity analysisstaffing managementpreventative safety proceduressecurity procedurescustomer confidentiality policiesMS Officepoint-of-sale applications

Soft Skills

guest relationsleadershipteamworkcommunicationrelationship buildingproblem-solvingengagementempowermentorganizational skillsrecruitment

Certifications

Associate’s degreevalid driver’s license