Associate Manager – Valet & Parking Services
Towne Park
full-time
Posted on:
Location Type: Remote
Location: Maine • United States
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Salary
💰 $55,000 - $60,000 per year
About the role
- Ensures that the guest service experience is delivered exceptionally and consistently on all shifts
- Sets a positive example for guest relations and empowers associates to provide excellent customer service
- Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate
- Is actively engaged in the recruitment and hiring processes
- Assists Account Manager in establishing guidelines so employees understand expectations and parameters
- Develops cohesive working relationships with the clients’ staff members
- Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover
- Ensures all associates accurately identify and collect revenue for all vehicles
Requirements
- Associate’s degree or equivalent degree preferred
- Valid driver’s license and clean driving record
- A minimum of one (1) year of related experience in hospitality
- Knowledge of Towne Park’s and site-specific preventative safety and security procedures
- Knowledge of Towne Park’s safe driving policies and procedures
- Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
- Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
Benefits
- Employees are eligible to enroll in medical, dental, and vision insurance
- Accident insurance
- Critical illness insurance
- Hospital indemnity insurance
- Telemedicine benefits
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability
- 401k retirement savings plan
- Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year
- 6 paid holidays throughout the calendar year
- Up to a maximum of 4 paid floating holidays per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicerevenue collectionforecastingproductivity analysisstaffing managementpreventative safety proceduressecurity procedurescustomer confidentiality policiesMS Officepoint-of-sale applications
Soft Skills
guest relationsleadershipteamworkcommunicationrelationship buildingproblem-solvingengagementempowermentorganizational skillsrecruitment
Certifications
Associate’s degreevalid driver’s license