Towne Park

HR Solutions Specialist

Towne Park

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $55,000 - $65,000 per year

Job Level

Mid-LevelSenior

About the role

  • Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures
  • Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures
  • Track, resolve, and escalate issues on topics including benefits, payroll, time management, systems access, and general Human Resources inquiries
  • Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations
  • Support managers in problem solving, provide guidance and direction through links, job aides, and support
  • Interpret HR policies and address associate and manager questions, and escalate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate
  • Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions
  • Review, process, create, and ensure integrity of all workforce-related employment actions
  • Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements
  • Maintain and update HR records and databases, ensuring data integrity and confidentiality
  • Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay
  • Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance
  • Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings
  • Assist in training HR team, associates, and managers on HR related systems, tools, and procedures to ensure understanding and compliance

Requirements

  • Degree in Business Administration, Human Resources, or other closely related field and three (3) to five (5) years of related experience OR equivalent combination of education and experience
  • Computer proficiency and technical aptitude with an ability to utilize advanced function of Microsoft Office (Excel, Word, & Outlook)
  • Energetic, outgoing, customer-oriented personality
  • High level of personal accountability and a desire to own issues through final completion
  • Intellectual curiosity
  • Excellent written and verbal communication skills to effectively convey key information to managers and associates
  • Ability to work independently and effectively plan and set priorities for self to accomplish required tasks
  • Strong attention to detail
  • Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials.
  • Ability to work flexible hours as needed
Benefits
  • Employees are eligible to enroll in medical, dental, and vision insurance
  • Accident insurance
  • Critical illness insurance
  • Hospital indemnity insurance
  • Telemedicine benefits
  • Company-paid basic life and AD&D insurance
  • Short-term and long-term disability
  • Company’s 401k retirement savings plan
  • Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year
  • Employees receive 6 paid holidays throughout the calendar year
  • Employees accrue up to a maximum of 4 paid floating holidays per calendar year

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HRISdata entryreport generationcompliancepolicy interpretationemployment action processingbenefits administrationpayroll managementtime managementtraining
Soft skills
customer-orientedpersonal accountabilityintellectual curiositywritten communicationverbal communicationindependent workprioritizationattention to detailproblem solvingrelationship building