Junior IT Support Specialist
Touch Support, Inc. & SNF Back Office
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $660 per month
Job Level
Junior
Tech Stack
Linux
About the role
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
- Assist in onboarding, educating, and supporting our customers through their journey
- Help and guide our customers with technical and billing-related questions
- Act as a customer advocate by passing along unique questions and challenges that you see our customers are experiencing
- Increase customer satisfaction and build loyalty by providing an outstanding, personal customer experience
Requirements
- Excellent communication skills in the English language
- High school degree
- Interest in developing a career in Linux system administration, Windows system administration, or troubleshooting technical and software issues with virtual Windows workstations
- Solution-oriented mindset and passion for resolving problems
- Passion for working with people and helping them to get their stuff to work
- Readiness to learn quickly, lend a helping hand, and pass on the knowledge as you grow with the company
- Ability to work in shifts in your local time (afternoon and night shift)
Benefits
- Work from home
- Learning from scratch
- Clear promotional path
- Valuable certifications paid for by the company
- Great teamwork environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Linux system administrationWindows system administrationtroubleshootingtechnical supportsoftware issues
Soft skills
communication skillssolution-oriented mindsetproblem-solvingcustomer advocacycustomer satisfactionteamworkadaptabilitywillingness to learn
Certifications
high school degree