Customer Success Manager

TotallyAwesome

Customer Success Manager responsible for customer outcomes and platform adoption. Ensuring measurable business outcomes for customers using SQREEM's Behavioral Intelligence platform.

Posted 7/11/2026full-timeRemote • Alaska • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, focusing on campaign launch success, audience strategy, and data-driven insights to enhance customer retention and growth. Proficient in managing relationships with agencies and brands while leveraging knowledge of DSPs and media activation workflows.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementDSPs UnderstandingData AnalysisAgency Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

ProactiveStructuredCommercially Minded

Industry Keywords

Programmatic MediaCampaign BudgetsMedia Activation WorkflowsAudience StrategyPersona Development

About the role

Key responsibilities & impact

Own the success of assigned accounts by ensuring customers launch campaigns successfully within the platform
Support customers in audience strategy and persona development
Monitor and act on key indicators related to customer health and retention
Identify and execute opportunities to grow campaign budgets and platform usage

Requirements

What you’ll need

3–7 years in Customer Success, Account Management, or Programmatic Media
Strong understanding of DSPs, PMPs, and media activation workflows
Ability to translate data into actionable insights
Experience managing agency or brand relationships
Highly proactive, structured, and commercially minded

Benefits

Comp & perks

Social work environment
Flexible working arrangements
Mentorship programs
Remote working support across multiple markets