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Part-Time IT Support Assistant
Total Systems Technologies CorporationIT Support Desk Analyst at TSTC providing IT support across federal intelligence and defense agencies. Handling ticket management and troubleshooting, while communicating with end users of all technical levels.
About the role
Key responsibilities & impact- Serve as the first point of contact for IT support across the organization
- Handle basic ticket management and troubleshooting while maintaining attention to detail
- Communicate clearly with end users of all technical levels
- Genuinely motivated to grow their career in IT
Requirements
What you’ll need- 6 months to 2 years of experience in an IT support or customer service role
- Basic understanding of Windows 10/11 operating systems
- Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
- Strong verbal and written communication skills
- Ability to follow documented procedures accurately and consistently
- Comfortable working in a remote environment with minimal supervision
- Strong organizational skills and ability to manage multiple priorities
- Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
- Experience with any ticketing or help desk system is a plus
- Reliable internet connection and a dedicated workspace for remote work
Benefits
Comp & perks- Competitive Hourly Rates - Great pay and personal and team merit bonuses
- Team Events – ERG memberships, virtual and in person events, and company contests
- Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
- Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Windows 10Windows 11Microsoft 365OutlookTeamsSharePointIT conceptsWi-FiencryptionMFA
Soft Skills
communication skillsattention to detailorganizational skillsability to manage multiple prioritiesmotivation to growability to follow procedurescomfort in remote workcustomer service skillstroubleshooting skillsticket management