Part-Time IT Support Assistant

Total Systems Technologies Corporation

IT Support Desk Analyst serving as the first point of contact for IT support. Looking for dependability and customer-focus with a desire to grow in IT.

Posted 4/14/2026part-timeRemote • 🇺🇸 United StatesJunior💰 $15 - $21 per hourWebsite

About the role

Key responsibilities & impact

Serve as the first point of contact for IT support across the organization
Handle basic ticket management and troubleshooting while maintaining attention to detail
Communicate clearly with end users of all technical levels
Motivate to grow a career in IT
Work part-time approximately 40-45 hours per month

Requirements

What you’ll need

6 months to 2 years of experience in an IT support or customer service role
Basic understanding of Windows 10/11 operating systems
Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
Strong verbal and written communication skills
Ability to follow documented procedures accurately and consistently
Comfortable working in a remote environment with minimal supervision
Strong organizational skills and ability to manage multiple priorities
Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
Experience with any ticketing or help desk system is a plus
Reliable internet connection and a dedicated workspace for remote work

Benefits

Comp & perks

Competitive Hourly Rates - Great pay and personal and team merit bonuses
Team Events – ERG memberships, virtual and in person events, and company contests
Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Windows 10Windows 11Microsoft 365OutlookTeamsSharePointIT conceptsWi-FiencryptionMFA

Soft Skills

communication skillsorganizational skillsattention to detailability to follow proceduresmotivationability to manage prioritiesremote work adaptability