Total Systems Technologies Corporation

Part-Time IT Support Assistant

Total Systems Technologies Corporation

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $15 - $21 per hour

Job Level

Junior

About the role

  • Serve as the first point of contact for IT support across the organization
  • Handle basic ticket management and troubleshooting while maintaining attention to detail
  • Communicate clearly with end users of all technical levels
  • Motivate to grow a career in IT
  • Work part-time approximately 40-45 hours per month

Requirements

  • 6 months to 2 years of experience in an IT support or customer service role
  • Basic understanding of Windows 10/11 operating systems
  • Familiarity with Microsoft 365 applications such as Outlook, Teams, and SharePoint
  • Strong verbal and written communication skills
  • Ability to follow documented procedures accurately and consistently
  • Comfortable working in a remote environment with minimal supervision
  • Strong organizational skills and ability to manage multiple priorities
  • Basic understanding of IT concepts such as Wi-Fi, encryption, MFA
  • Experience with any ticketing or help desk system is a plus
  • Reliable internet connection and a dedicated workspace for remote work
Benefits
  • Competitive Hourly Rates - Great pay and personal and team merit bonuses
  • Team Events – ERG memberships, virtual and in person events, and company contests
  • Flexible Work Options – Remote work allowed, flexible schedules, and telework opportunities. (varies per position)
  • Comprehensive Wellness Programs - Confidential employee assistance program (EAP). Wellness Resource Group and wellness events and challenges throughout the year.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Windows 10Windows 11Microsoft 365OutlookTeamsSharePointIT conceptsWi-FiencryptionMFA
Soft Skills
communication skillsorganizational skillsattention to detailability to follow proceduresmotivationability to manage prioritiesremote work adaptability