Support Specialist – 2nd/3rd Level, Applications/Software Support

Toshiba Tec Deutschland/Österreich

full-time

Posted on:

Location Type: Hybrid

Location: Neuss • 🇩🇪 Germany

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Job Level

Mid-LevelSenior

Tech Stack

LinuxMacOS

About the role

  • Provide support and assistance to operating companies, partners, and business units in resolving issues related to our software solutions and services.
  • Perform incident and problem management according to the ITIL framework in an international environment.
  • Provide SDK and local engineering support to internal and external software partners.
  • Analyze and resolve critical issues as a troubleshooter in collaboration with the software development team and other stakeholders.
  • Systematically identify root causes using provided analysis data.
  • Support the development team in handling problem cases and improving software quality.
  • Contribute to quality assurance by testing new features, software components, and patches.
  • Share knowledge and communicate beyond traditional support responsibilities.

Requirements

  • Vocational training (e.g., IT systems electronics technician, IT specialist in system integration, or similar).
  • Practical experience in supporting software solutions/applications.
  • Good knowledge of common Microsoft operating systems and applications, common server operating systems, and other OSs (macOS, Linux, etc.).
  • Fluent German and English skills, both written and spoken.
  • Strong verbal communication, didactic, and self-learning abilities.
  • Service-oriented mindset with entrepreneurial thinking and approach.
Benefits
  • Opportunities for continuous training and certification in your area of responsibility.
  • 30 days of annual leave plus additional special leave.
  • Hybrid working: a modern concept for mobile workplaces with appropriate IT equipment, a company mobile phone, and a monthly mobile‑work allowance.
  • Flexible working hours to support a healthy work–life balance; part-time employment is also possible.
  • Company pension scheme and other excellent benefits typical of an international corporation.
  • A workplace in a professional environment with excellent free parking and good public transport and road connections.
  • Join a Europe-wide team that operates with flat hierarchies, works independently, and offers plenty of room for professional development!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
incident managementproblem managementITILSDK supportsoftware troubleshootingquality assurancesoftware testingroot cause analysissoftware development supportsoftware quality improvement
Soft skills
strong verbal communicationdidactic abilitiesself-learning abilitiesservice-oriented mindsetentrepreneurial thinking
Certifications
vocational training in IT systems electronicsIT specialist in system integration