Client Advocate II – Virtual, West Region
Toshiba Global Commerce Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
OracleServiceNow
About the role
- Client Management: Handle escalations, inquiries, onboarding, inventory management, training, and account details for mid-sized accounts.
- Delivery Management: Coordinate with SSR & SDM for inquiries and escalations; monitor SLA performance.
- Open Call Management: Monitor and create calls for customers; escalate tickets as needed.
- Financial Support: Assist with revenue/cost forecasting and P&L for assigned accounts.
- Customer Reporting: Prepare daily, monthly, and quarterly reports; track SLA compliance.
- Project Support: Participate in client projects such as store openings or rollouts under guidance.
- Vended Services: Manage procurement, invoicing, and vendor interactions for assigned accounts.
- Sales Interaction: Support renewals and identify opportunities for expanded services.
- Other Duties: Perform related tasks as assigned.
Requirements
- Education: Bachelor’s degree in business administration or related field (or equivalent combination).
- Experience: 5+ years in client advocacy, account management, or related roles.
- Skills:
- Proficiency in systems such as Oracle, ServiceNow, iSupport.
- Strong communication and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementdelivery managementfinancial supportcustomer reportingproject supportprocurementinvoicingaccount managementrevenue forecastingP&L management
Soft skills
communicationproblem-solvingprioritizationclient advocacyescalation managementtraininginventory managementcoordinationreportingvendor management