IT Help Desk Engineer II
Tosca
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureMacOS
About the role
- Provide Tier 2 technical support for HQ users, including executive and VIP leadership.
- Troubleshoot hardware, software, and end-user technology issues in Windows and macOS environments
- Support Microsoft 365, Azure Entra ID (Azure AD), and Microsoft Intune / Endpoint Manager
- Assist with mobile device management, MFA, and endpoint security
- Support laptops, peripherals, printers, scanners, conference room AV, and mobile devices
- Document incidents and resolutions accurately in the service desk ticketing system
- Partner with the Infrastructure and Network teams to resolve escalated issues
- Identify recurring issues and suggest process or technology improvements
Requirements
- 4–6 years of IT Service Desk or End-User Support experience (Tier 2 preferred)
- Experience providing professional, white-glove support to executives or VIP users
- Strong working knowledge of Microsoft Intune, Microsoft 365, and Windows/macOS
- Excellent communication skills and a customer-focused mindset
- Ability to work effectively in a hybrid, fast-paced environment
- Associate’s degree preferred; equivalent experience accepted
Benefits
- Hybrid role based in Atlanta, GA
- Onsite Tuesday–Thursday; remote Monday and Friday
- Company-paid parking
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Tier 2 technical supporttroubleshootingWindowsmacOSMicrosoft 365Azure Entra IDMicrosoft Intunemobile device managementendpoint securityservice desk ticketing
Soft skills
communication skillscustomer-focused mindsetproblem-solvingcollaborationadaptability
Certifications
Associate’s degree