Intake Advocate

Tort Experts

Intake Advocate assisting potential claimants with injury claims and guiding them through eligibility processes. Engaging in high call volumes to maintain claimant relationships and confidence in legal representation.

Posted 6/30/2026full-timeRemote • Arizona, Colorado, Florida, Idaho, Kansas, Montana, Nevada, New Mexico, North Dakota, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Build the initial claimant relationship and confidence in our firm with every prospective claimant interaction
Engage in 150 – 200 calls per day in a professional inbound/outbound call center environment
Consistently build the claimant relationship and confidence in our partners firms with every claimant interaction while proactively contacting claimants to ensure the relationship is maintained
Solve problems and maintain confidentiality
Keep updated records and detailed documentation of claimant interactions, concerns, and complaints in a paperless database system
Use good judgment to discern what issues may be urgent and need a manager’s or director’s attention immediately
Be expected to meet occupancy and adherence goals

Requirements

What you’ll need

Bachelor’s degree in a related field (e.g. Business Administration) preferred.
Call center or BPO experience required.
Legal intake experience is preferred.
Strong communication skills, both verbal and written.
Excellent organizational and time-management abilities.
Proficient in Microsoft Office Suite and legal case management software.
Attention to detail and accuracy in data entry.
Empathetic and patient demeanor when interacting with clients.
Ability to handle sensitive information with discretion and confidentiality.
Strong problem-solving skills and ability to think critically.
Ability to work remotely, and manage time and tasks with minimal supervision.
Ability to thrive in a fast-paced environment and manage multiple priorities.
Commitment to providing excellent client service.
Experience in mass tort law is a plus.
Bilingual candidates are encouraged to apply.

Benefits

Comp & perks

100% company-paid monthly premiums for Fortune 500 level quality insurance plans for you and any/all dependents (US based employees): medical (Aetna) dental (Guardian) vision (Guardian)
100% company match on any employee contributions to either HSA or FSA flex benefits plans (US based employees): $500 free FSA company contribution, even if $0 employee contribution
401k plan with full company match of up to 6% of salary and no vesting period required (US based employees)
Unlimited paid time off with planned role/responsibilities coverage
Work from home equipment budget (at company's discretion)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryProblem-SolvingTime ManagementCritical ThinkingClient Service

Soft Skills

EmpathyPatienceConfidentiality