Technical Support Specialist

Torrero

Technical Support Specialist resolving incidents for Torrero’s white-label casino, sportsbook, and B2B aggregation platforms. Providing 24/7 escalation coverage, troubleshooting, monitoring, and cross-functional issue resolution for global clients.

Posted 8/4/2026full-timeRemote • 🇪🇪 EstoniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong problem-solving and troubleshooting abilities, with a focus on technical escalation coverage and incident management in a fast-paced environment. Proficient in collaborating cross-functionally to enhance customer experience and optimize system performance.

Highest-signal resume keywords

Technical Escalation CoverageIncident ManagementAPI Alerting and Monitoring ToolsGambling Industry ExperienceC1 Level Russian Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingIncident TriageBasic Programming KnowledgeSystem MonitoringDocumentation Maintenance

Soft Skills

Problem-SolvingAttention to DetailExceptional CommunicationTeamworkProactive Mindset

Industry Keywords

Gambling IndustryCustomer ExperienceCross-Functional CollaborationRisk MitigationProcess Improvement

About the role

Key responsibilities & impact

Provide 24/7 technical escalation coverage for customer-initiated incidents, service requests, and system monitoring alerts
Triage, categorize, and prioritize incidents and requests for timely resolution
Troubleshoot technical issues, identify potential bugs, and escalate complex cases to Product, Development, or Marketing teams
Provide technical information and guidance on product functionality, features, and best practices
Collaborate cross-functionally to improve incident response processes and customer experience
Maintain accurate documentation of incidents, resolutions, and escalation paths in support systems
Monitor system performance and identify areas for optimization or risk mitigation

Requirements

What you’ll need

Excellent problem-solving and troubleshooting abilities with a methodical approach
Strong multitasking skills and attention to detail in high-pressure situations
Exceptional communication skills; able to explain complex technical concepts to non-technical audiences
Experience in the gambling industry is highly desirable
Basic programming knowledge and coding experience is a plus
Familiarity with API alerting and monitoring tools tracking
Flexibility to work day, evening, and night shifts, plus weekends as required
Ability to collaborate effectively with cross-functional teams and escalate issues appropriately
Proactive, solution-oriented mindset and willingness to take ownership of issues
Curiosity and eagerness to learn about new technologies and products
Adaptability in a fast-paced, dynamic work environment
Patience and empathy when interacting with customers or team members
Attention to detail and commitment to quality
Strong teamwork and collaborative spirit
Initiative to suggest process improvements and contribute ideas
Reliability and consistency when handling critical incidents
C1 level of Russian language

Benefits

Comp & perks

Remote work (work from anywhere)
Competitive salary
28 days off per year
Seniority leave
Amicable work environment and supportive team members
Real career opportunities and professional growth
The great team across the world