Torq

Customer Success Engineer - London

Torq

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

JuniorMid-Level

Tech Stack

CloudCyber SecurityPython

About the role

  • Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
  • Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
  • Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
  • Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
  • Deliver technical and industry thought leadership to our customer’s business and technical decision makers
  • Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
  • Maintain a deep understanding of the Torq solution and the product roadmap
  • Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
  • Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
  • Triaging and Prioritizing reported customers Incidents

Requirements

  • 2+ years of hands-on experience with SOAR/Automation technologies or a similar role.
  • 5+ years in customer-facing positions such as post-sales engineering, customer success engineering, or technical services.
  • Proven expertise in security, automation, scripting, and API integration.
  • A passion for delivering exceptional customer experiences and a can-do attitude in a fast-paced environment.
  • Experience with security operations centers (SOC), cloud environments, EDR, and SIEM technologies is highly desirable.
  • Ability to clearly articulate technical topics to a non-technical audience
  • Exceptional analytical, conceptual, and problem-solving abilities.
  • Interpersonal skills - ability to work with customers and translate it to proactive solutions
  • Experience in designing and writing automation scripts (scripting - bash/python)
  • Experience in reading APIs and security