Torq

Technical Customer Success

• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
• Deliver technical and industry thought leadership to our customer’s business and technical decision makers
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
• Maintain a deep understanding of the Torq solution and the product roadmap
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
• Triaging and Prioritizing reported customers Incidents

Customer Success Engineer - London

• What You’ll Do:
• Guide customers on their automation journey, ensuring seamless solution adoption and long-term success.
• Provide expert technical support, resolving complex challenges and ensuring a world-class experience.
• Collaborate with product and engineering teams to shape Torq’s roadmap based on customer feedback and emerging trends.
• Stay up-to-date with the latest developments in security and automation to provide cutting-edge insights to our clients.
• Deliver technical and industry thought leadership to our customer’s business and technical decision makers
• Demonstrate a thorough grasp of our customer’s business and technical issues in order to architect compelling solutions that use Torq’s workflows
• Maintain a deep understanding of the Torq solution and the product roadmap
• Partner with the other roles within Torq’s teams to present meaningful services offerings, training, technical workshops, and road-mapping as well as supporting to broaden the knowledge base and product understanding
• Be part of the business growth - make sure our customers are eager to use Torq’s solution exponentially.
• Triaging&amp;nbsp;and Prioritizing reported&amp;nbsp;customers Incidents

Customer Success Engineer - London

Customer Success Engineer - Madrid