Customer Success Manager

Torii

Customer Success Manager for B2B SaaS handling mid-market and commercial customer relationships. Driving product adoption and managing negotiations for Gross and Net Revenue Retention targets.

Posted 5/21/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Own mid-market and commercial customer relationships from onboarding through renewal.
Drive product adoption, ROI realization, and long-term account strategy.
Lead renewal and expansion conversations, manage negotiations, and forecast accurately to hit Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
Build trusted relationships with CISOs, IT leaders, and compliance stakeholders.
Guide customers on access governance, audit readiness, and identity best practices.
Partner closely with Sales, Product, and Support teams to advocate for customer needs.

Requirements

What you’ll need

3+ years of experience as a B2B SaaS Customer Success Manager
Exceptional communicator—equally confident leading executive conversations and empowering end users.
Proven ability to drive timely renewals, facilitate expansion conversations, and navigate commercial negotiations.
Experience supporting customers who operate under frameworks such as SOC 2, ISO 27001, SOX, GDPR, or HIPAA.
Deep comfort with IT ecosystems, including SaaS integrations, APIs, SSO, HRIS, and Identity Providers (IDPs) like Okta, Azure AD, and Google Workspace.
Familiarity with modern CS and CRM tools (e.g., HubSpot, Notion, Intercom, Featurebase, and Zendesk)

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Torii Website LinkedIn All Job Openings 51 - 200 employees ☁️ SaaS 🤝 B2B ⚡ Productivity 💰 $50M Series B on 2022-02 SaaS
B2B
Productivity Torii is a leading SaaS management platform that has been recognized as a Leader in the 2024 Gartner Magic Quadrant for SaaS Management Platforms. Torii offers a comprehensive suite of solutions that include Shadow IT discovery, onboarding & offboarding automation, application lifecycle management, SaaS spend management, and vendor & renewal management. Their platform is designed to help IT departments discover every app, reduce SaaS costs, automate IT tasks, and manage compliance efficiently. With AI-powered insights and customizable workflows, Torii helps organizations streamline their SaaS operations and optimize their software investments. Trusted by various leading companies, Torii provides an open platform with robust API integrations to support evolving business needs. Customer Success Manager Job not on LinkedIn 🔥 3 minutes ago 🗽 New York – Remote 💵 $90k - $115k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Own mid-market and commercial customer relationships from onboarding through renewal.
Drive product adoption, ROI realization, and long-term account strategy.
Lead renewal and expansion conversations, manage negotiations, and forecast accurately to hit Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets.
Build trusted relationships with CISOs, IT leaders, and compliance stakeholders.
Guide customers on access governance, audit readiness, and identity best practices.
Partner closely with Sales, Product, and Support teams to advocate for customer needs. 🎯 Requirements
3+ years of experience as a B2B SaaS Customer Success Manager
Exceptional communicator—equally confident leading executive conversations and empowering end users.
Proven ability to drive timely renewals, facilitate expansion conversations, and navigate commercial negotiations.
Experience supporting customers who operate under frameworks such as SOC 2, ISO 27001, SOX, GDPR, or HIPAA.
Deep comfort with IT ecosystems, including SaaS integrations, APIs, SSO, HRIS, and Identity Providers (IDPs) like Okta, Azure AD, and Google Workspace.
Familiarity with modern CS and CRM tools (e.g., HubSpot, Notion, Intercom, Featurebase, and Zendesk) Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Client Success Manager 🔥 12 minutes ago Global Payments Inc. 10,000+ employees 💸 Finance 💳 Fintech 🤝 B2B Website LinkedIn All Job Openings Client Success Manager at Global Payments fostering strategic client relationships. Responsible for managing satisfaction and retention for TouchNet product users in the USA. 🇺🇸 United States – Remote 💵 $75k - $85k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Senior Client Success Manager 🔥 29 minutes ago #paid 51 - 200 🏪 Marketplace 📱 Media 🛍️ eCommerce Website LinkedIn All Job Openings Senior Client Success Manager managing key accounts at #paid, connecting creators with iconic brands. Overseeing complex creator marketing programs and ensuring client objectives are met. 🇺🇸 United States – Remote 💵 $90k - $100k / year ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 51 minutes ago August Health 11 - 50 ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Customer Success Manager ensuring senior living operators achieve measurable outcomes through August Health. Owning customer relationship from post go live through renewal, driving adoption and engagement with our solutions. 🇺🇸 United States – Remote 💰 $15M Series A on 2022-06 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🔥 1 hour ago Synera 51 - 200 Website LinkedIn All Job Openings Customer Success Manager at Synera, supporting enterprise customers in engineering through cross-functional collaboration and strategic account management. 🇺🇸 United States – Remote 💰 $14.8M Series A on 2022-10 ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Customer Success Manager 🔥 4 hours ago Goodstack 51 - 200 🤲 Charity 📋 Compliance 🌍 Social Impact Website LinkedIn All Job Openings Customer Success Manager overseeing enterprise clients for Goodstack, a fast-growing social impact startup. Driving adoption, renewals, and upsells while ensuring high service standards. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2B SaaScustomer success managementrenewal managementnegotiationproduct adoptionROI realizationaccount strategyaccess governanceaudit readinessidentity best practices

Soft Skills

exceptional communicationleadershiprelationship buildingcustomer advocacyempowerment

Certifications

SOC 2ISO 27001SOXGDPRHIPAA