Senior Dental Billing Coordinator

Torch Dental

Senior Dental Billing Coordinator at Torch Dental guiding product development and improving billing processes for dental practices. Emphasizing efficiency and customer satisfaction with innovative solutions.

Posted 4/28/2026full-timeNew York City • New York • 🇺🇸 United StatesSenior💰 $80,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks.
Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues.
Deep knowledge of various PMS systems including Dentrix, Eaglesoft and OpenDental.
Stay ahead of annual ADA code changes and industry shifts in payer requirements.
Develop standard operating procedures (SOPs) for how practices interact with our AI platform.
Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members.
Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes.

Requirements

What you’ll need

5+ years of experience in Dental Billing Experience handling complex claims, appeals and end to end workflows
Expert-level knowledge of CDT codes and dental insurance archetypes (PPO, HMO, Medicaid).
Deep familiarity with major Practice Management Systems (PMS) such as Dentrix, Eaglesoft, and Open Dental.
Startup Mindset: Comfortable with ambiguity, rapid iteration, and working closely with technical teams.
NYC-Based: Ability to work from our NYC office to collaborate with the founding team.
Experience working in a large DSO (Dental Support Organization) or a boutique dental billing firm.
Previous experience in a "Product Specialist" or "Implementation" role at a health-tech company.
Certification in Dental Billing (CPB) or Coding.

Benefits

Comp & perks

Competitive Salary + Early-Stage Equity
401(k) benefits with Empower
Medical and dental coverage via Aetna
Unlimited PTO
Paid parental leave
Fully stocked office kitchen for in-person team members
An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Dental BillingCDT codescomplex claimsappealsend to end workflowsstandard operating procedureskey performance indicators

Soft Skills

communicationproblem-solvingcollaborationadaptabilityleadership

Certifications

Certified Professional Biller (CPB)