Torch Dental

Customer Success Manager

Torch Dental

full-time

Posted on:

Location Type: Hybrid

Location: Austin • New York • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $61,000 - $64,000 per year

About the role

  • Own a portfolio of more complex customer accounts from onboarding through early adoption, ensuring a smooth and supportive experience.
  • Drive product usage and value through regular check-ins, education, and support touchpoints.
  • Understand customer goals and challenges and ensure Torch is delivering on their needs.
  • Track account health, flag potential risks early, and surface retention concerns to the team.
  • Help customers get the most out of Torch’s features—especially those related to cost savings, time efficiency, and vendor consolidation.
  • Use data and platform insights to personalize outreach and demonstrate value (savings, time saved, etc.)
  • Run quarterly practice reviews with customers for goal alignment and consultation on how to continuously maximize their success on the platform.
  • GMV retention, helping ensure that customers continue to consolidate and grow their purchasing on Torch over time

Requirements

  • 2 to 5 years of experience in Customer Success, Account Management, or a client-facing role
  • Strong communication and relationship-building skills
  • Comfortable with having significant phone and video call time with customers for relationship management
  • Comfort with using data and insights to drive conversations
  • A proactive, detail-oriented mindset with a focus on customer value
  • Eagerness to learn, grow, and contribute to a fast-paced, customer-obsessed team
  • Bonus:
  • Experience at a fast-growing startup
  • Experience in healthcare and dental industry
  • Knowledge of working with SMBs (small and medium business)
  • Experience using CRM tools (e.g. Salesforce)
Benefits
  • Medical and dental coverage with Aetna
  • 401k benefits with Empower
  • Unlimited paid time off (PTO)
  • Maternity and Paternity leave
  • Commuter benefits for hybrid employees
  • Fully stocked pantry and fridge for hybrid employees
  • An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communication skillsrelationship-building skillsproactive mindsetdetail-oriented mindsetcustomer value focuseagerness to learnability to drive conversations