Housing Officer

Torbay Council

Housing Officer managing social housing stock for Torbay Council. Providing high-quality service and support in various housing functions.

Posted 7/22/2026full-timeTorquay • 🇬🇧 United KingdomMid-LevelSenior💰 £31,537 - £34,434 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in social housing management, including tenancy and estate management, while providing high-quality customer service and support to tenants. Possesses strong problem-solving skills and knowledge of relevant housing regulations and practices.

Highest-signal resume keywords

Social Housing ManagementTenancy and Estate ManagementCIH Level 3 Certificate in HousingKnowledge of Social Housing LawProblem Analysis and Solution Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Tenancy ManagementEstate ManagementCustomer ServicePolicy ImplementationRegulatory KnowledgeProblem DiagnosisWorkload PrioritizationNumeracy SkillsLiteracy SkillsSocial Housing Environment Experience

Soft Skills

Active ListeningFlexibilityTeam CollaborationDealing with Challenging SituationsCourteous Communication

Certifications & Qualifications

CIH Level 3 Certificate in HousingNVQ Level 3 in Relevant Area

Industry Keywords

Social HousingHousing ManagementRegulator of Social HousingTenant OrganizationsExternal Agencies

About the role

Key responsibilities & impact

Work alongside the Housing Manager with a responsibility for managing social housing stock for Torbay Council.
Provide a high-quality tenancy service providing advice and support in all housing functions including tenancy and estate management, lettings, voids and decants, rent and arrears and customer service.
Respond to a wide range of enquiries from residents in a prompt, efficient and courteous manner.
Help build and sustain resilience among tenants and safeguard tenants, homes and communities.
Work collaboratively with colleagues in delivery of a high-quality housing management service that meets identified needs of customers and wider community.

Requirements

What you’ll need

Proven experience of working to deadline and prioritising workloads.
Proven experience of analysing and diagnosing problems and implementing solutions.
Experience of working with tenants, tenant organisations and external agencies.
Literacy and numeracy equivalent to passes in GCSE English and Maths.
CIH accredited L3 Certificate in Housing, or acceptance that this will be completed as a condition of employment (paid by the Council).
Have ability to work with challenging people and situations.
Be able to listen actively and non-judgementally.
Be flexible and able to work individually and as part of a team.
Have a proven experience of working in a social housing environment.
Have good, up to date knowledge of social housing and law.
Have knowledge of the role, and responsibility of the Regulator of Social Housing.
Have working knowledge of relevant regulations and good practice.
Have experience of implementing policies and procedure.
Posses literacy and numeracy qualifications equivalent to C Grade in GCSE English and Maths.
Have a Level 3 Qualification accredited by the Chartered Institute of Housing / NVQ level 3 in relevant area.
Full current driving license.

Benefits

Comp & perks

Flexible working
Commitment to your wellbeing
Training and qualification support
Local Government Pension Scheme