Toray Composite Materials America, Inc.

Account Manager

• Manage current sales and the development of new sales to achieve the optimum balance of profitability and market share.
• Create a strategic business plan that reflects the customer’s business objectives and strategies and align those objectives with ours.
• Understand the customer’s structure and demonstrate the ability to apply this knowledge in business and sales growth and sales retention for the client.
• Work with internal teams to support customers with new product design and qualification for key accounts.
• Develop sales strategies to target existing and potential accounts.
• Work to revenue targets and KPI's as set by the department/company.
• Responsible for overall interaction and account satisfaction with the company.
• Develop strong relationships with the customer at various levels and internal relationships within the company to strengthen the overall relationship.
• Ensure all customer and account-facing services are provided in a consistent and timely fashion.
• Resolve or appropriately escalate customer service issues in conjunction with operations including enlisting the support of Quality, Expert Services, Procurement and Production.
• Coordinate with the compliance department on knowing and understanding regulations and the implication to customer impact.
• Prepare and support forecasts, pricing documentation, presentations of customer reports with meaningful analytics, trends and recommendations for program improvement based on findings.
• Lead, direct, and guide the organization toward material qualification targets which assures an expanded sales base and increased customer penetration.
• Provide direction and customer feedback to: R&D for new required products, Technical Service on qualifications and product related technical problems, and Production and Quality Assurance on current material performance.
• Assess and contribute to the following: (1) direction of new product development activities, (2) establishment of market pricing and contract negotiations, and (3) the path of product qualification to key programs.
• Provide a high level of support to our Inside Sales, Quality, and Production teams in obtaining, maintaining, and expanding business.
• Build partnerships with consumers and Toray to resolve service issues within a timely manner.
• Accountable for overall retention of accounts in assigned book of business.

Regional Account Manager II – Mid-Atlantic