VP, Marketplace Operations
Toptal
SVP, Strategy & Operations
Toptal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Lead
About the role
- As the SVP, Strategy & Operations, you will join a group of hands-on executives to drive the growth and operational excellence of Toptal.
- Your mindset will be that of an engineer who will work to solve operational problems through the lens of an engineer, not as a consultant or operational leader.
- There will be no problem large or small for you to solve yourself. You will be the chief architect of each solution.
- You will work to construct frameworks and problem solve in ways that push the limits as to what’s possible in technology and talent acquisition and that solves those problems at scale.
- You will work to build and lead the full-scale execution of Toptal’s talent services, professional services, and talent functions—including all areas to Talent-related services and all Professional Service-related areas such as all Delivery and Practice areas.
- You will also oversee Talent Operations, ensuring our talent supply is aligned, efficient, and scalable to effectively meet and balance client demand.
- This role demands a builder’s mindset and a deep sense of ownership. You will create the operational frameworks and strategy, ensure the functions are fully built out and working to perfection, and drive consistent execution across all service and talent areas of Toptal.
- Acting as the business owner of the system, you’ll collaborate closely with Product and Data Engineering to design infrastructure and features that simulate supply-demand scenarios and expose planning logic through modular, API-like interfaces—enabling teams across Toptal to interact with talent as if it were talent-as-a-service.
- Working across a high-caliber leadership group, you will bring strong operational discipline and strategic clarity to deliver world-class client outcomes and sustainable growth.
Requirements
- Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
- 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
- Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
- Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
- Experience at a technology or hyper-growth company is strongly preferred.
- Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
- Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
- Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
- Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
- Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
- Quality. You take pride in everything you deliver as a reflection of yourself.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- Willingness to travel to meet with clients, team members, and stakeholders.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Benefits
- Resumes and communication must be submitted in English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational frameworksstrategic planningP&L managementdata-driven decision makingscalable operational strategiestalent acquisitionmulti-service line operationsproblem-solvingclient satisfactionexecution
Soft skills
strategic thinkingcommunicationinterpersonal skillscross-functional collaborationorganizationadaptabilityownershipquality focusinfluencing stakeholdersmentoring
Certifications
Bachelor's degreeMaster's degree in EngineeringMaster's degree in BusinessManagement consulting experienceInvestment banking experience