Senior Manager, Customer Enablement

Toptal

Senior Manager of Customer Enablement at Toptal equipping teams with skills and processes for effective sales. Design, execute, and improve enablement programs across various sales organizations.

Posted 6/18/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

About the role

Key responsibilities & impact

Equip revenue-generating teams with knowledge, skills, tools, and processes to sell confidently and effectively.
Combine strategic thinking with operational excellence to design, execute, and continuously improve scalable enablement programs that drive measurable business outcomes.
Support Sales Enablement strategy across various organizations, ensuring teams are prepared for evolving products, go-to-market strategies, and customer needs.
Own end-to-end enablement programs from planning through execution and reinforcement.
Build comprehensive enablement plans with clear objectives, timelines, and success metrics.
Design and deliver engaging instructor-led, self-paced, and live training.
Develop playbooks, programs, learning paths, and reference materials.
Measure program effectiveness and continuously improve based on feedback and performance data.

Requirements

What you’ll need

Bachelor’s degree is required.
5-7+ years of experience in Enablement, Operations, and Strategy, or similar role.
Experience in building training programs and supporting sales organizations.
Experience in learning management systems and sales tools.
Strong project management and stakeholder management skills.
Strong communication skills for effective verbal and written communication.
Experience in change management, enablement methodologies, and tools.
Strong experience in stakeholder management, leading projects end-to-end, and hosting calls.
Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
Coachable - This role requires the ability to synthesize feedback and put it into action.
Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
Trusted Business Partner - You must be relationship-driven.
Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
Fun - You don’t take yourself too seriously, and you have a sense of humor.

Benefits

Comp & perks

Resumes and communication must be submitted in English.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enablementoperationsstrategytraining programslearning management systemssales toolschange managementenablement methodologiesproject managementstakeholder management

Soft Skills

communicationcollaborationproactivityorganizationattention to detailcoachabilityexecutive communicationrelationship-driveninnovationsense of humor

Certifications

Bachelor's degree