Senior Manager, Customer Enablement

Toptal

Senior Manager for Customer Enablement at Toptal. Responsible for equipping revenue-generating teams with knowledge and skills to drive business outcomes.

Posted 6/18/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Equip revenue-generating teams with knowledge, skills, tools, and processes
Design, execute, and continuously improve scalable enablement programs
Partner with executive leadership to translate business priorities into scalable enablement initiatives
Lead rollout strategies for new products, GTM messaging, sales motions, tools, and operational processes
Develop enablement roadmaps aligned with company objectives and sales priorities
Identify enablement gaps through performance data, stakeholder feedback, and sales insights
Own end-to-end enablement programs from planning through execution and reinforcement
Build comprehensive enablement plans with clear objectives, timelines, and success metrics
Design and deliver engaging instructor-led, self-paced, and live training
Develop playbooks, programs, learning paths, and reference materials with Toptal’s LMS and other tools
Facilitate workshops, webinars, office hours, and reinforcement sessions
Measure program effectiveness through adoption, engagement, behavior change, and business impact
Collect qualitative and quantitative feedback from stakeholders and learners
Share program impact with leadership through clear reporting and recommendations
Build trusted relationships with Sales Leadership and cross-functional teams
Consult with stakeholders to understand business needs and recommend enablement solutions

Requirements

What you’ll need

Bachelor’s degree is required
5-7+ years of experience in Enablement, Operations, and Strategy, or similar role
Experience in building training programs and supporting sales organizations
Experience in learning management systems and sales tools
Strong project management and stakeholder management skills
Strong communication skills for effective verbal and written communication
Experience in change management, enablement methodologies, and tools
Strong experience in stakeholder management, leading projects end-to-end, and hosting calls
Collaborative - Nothing we do is done in isolation. Your success depends on your ability to work with a team and cross-functionally.
Proactive - Understand our shared mission, and be willing to put in the work required to drive us to that goal.
Organized - The nature of this role requires that you understand multiple priorities and the timelines associated with each, and execute with operational efficiency being top of mind.
Meticulous - Toptal is a fast-paced environment, requiring outstanding attention to detail and an understanding of key priorities and initiatives.
Coachable - This role requires the ability to synthesize feedback and put it into action.
Executive Communicator - In our fully remote organization, strong communication is imperative. Excellent communication in all forms across a wide variety of personality types, roles, and geographies is paramount to success.
Trusted Business Partner - You must be relationship-driven.
Innovator - This role favors those experienced in successfully launching externally facing materials to sales teams.
Fun - You don’t take yourself too seriously, and you have a sense of humor.
Outstanding written and verbal communication skills.
Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.

Benefits

Comp & perks

Participation in a 401(k) retirement plan
Medical, dental, and vision health insurance plans
Basic life insurance coverage
Short-term and long-term disability coverage
Access to flexible spending, dependent care, and health savings accounts
Access to telehealth virtual doctors
Employee assistance program
Flexible paid time off

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enablement programstraining programslearning management systemssales toolschange managementenablement methodologiesproject managementstakeholder managementprogram effectiveness measurementGTM messaging

Soft Skills

communication skillscollaborationproactivityorganizationmeticulousnesscoachabilityexecutive communicationrelationship-driveninnovationsense of humor

Certifications

Bachelor’s degree