VP, Marketplace Operations
Toptal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
Lead
About the role
- Act as chief architect and operator of the Toptal Marketplace, driving strategy, structure, and execution to scale the two-sided talent platform.
- Build operational frameworks, systems, processes, and teams to enable high-quality, high-velocity matches between talent and clients.
- Design and implement infrastructure for the Marketplace to operate as composable services that integrate across Toptal’s ecosystem.
- Lead cross-functional teams spanning supply, demand, quality, and experience, ensuring alignment and operational clarity.
- Work with Executive and Marketing teams to optimize talent supply against planned and targeted demand while ensuring talent satisfaction.
- Apply strategic and analytical thinking to streamline sourcing, screening, and placement processes across verticals and specializations.
- Use data and analytics to inform business decisions and develop KPIs and performance frameworks for Talent Operations.
- Ensure management oversight and collaborative interactions between clients, talent, and core teams to achieve day-to-day operational objectives.
- In the first week: onboard, learn Toptal’s history/culture/vision, and shadow key teams.
- In the first month: complete current state assessment of Talent Operations, review/update OKRs, redefine career paths, and reevaluate commission/compensation recommendations with Finance.
- In the first three months: implement performance framework and enhance training materials for Talent Operations roles.
- In the first six months: develop/mature feedback loops with external processes, develop procedures to meet new guidelines for sending talent to clients, and optimize screening quality and bandwidth.
- In the first year: strengthen Talent Operations infrastructure for long-term scalability and client satisfaction.
Requirements
- Minimum 10 years experience effectively managing large-scale, multi-faceted operations with supply/demand components, ensuring client expectations for speed and quality are met.
- Ability to formulate and successfully execute upon business unit Key Performance Indicators.
- Proven ability to effectively apply analytics and business insights to the creation of strategic plans and executive decision-making.
- Understanding of Data Architecture and Analytics toolkits and languages.
- Demonstrated success with developing and deploying process improvement and workflow enhancements that result in streamlined operations.
- Financial acumen to develop and manage pricing strategies that project and optimize ROI in a two-sided market.
- Experience working with Finance to formulate compensation programs that effectively drive desired behaviors and align with business financial objectives.
- Experience working with Product Managers to deliver requirements that support optimization of workflow and operational processes.
- Experience with development of risk management processes designed to detect and prevent fraudulent activities.
- Must have the ability to promote collaboration and proactively communicate with different stakeholders to drive alignment with strategic initiatives and hold teams accountable.
- Experience working in the recruiting, outsourcing, and/or talent space is a plus.
- Resumes and communication must be submitted in English.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data architectureanalyticsbusiness insightsprocess improvementworkflow enhancementsfinancial acumenpricing strategiesrisk managementKPI developmenttalent operations
Soft skills
strategic thinkinganalytical thinkingcollaborationcommunicationleadershipoperational claritystakeholder managementteam accountabilityclient satisfactionproactive engagement