Account Manager

Toptal

Account Manager for SMB accounts at Toptal, driving client success with proactive account management. Managing portfolio growth and positioning Toptal as a trusted partner.

Posted 4/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Own the growth, retention and success of a diverse portfolio of SMB accounts serving as a dedicated advisor and primary point of contact.
Develop and execute proactive account plans that align client business goals with Toptal’s talent solutions.
Conduct regular, insight-driven check-ins with clients to gather feedback, assess health, and uncover new business challenges.
Identify and qualify expansion opportunities across different business units.
Provide ongoing guidance throughout the project lifecycle and address concerns with a client-first mindset.
Partner with Talent Operations and Delivery teams to resolve escalations and ensure the successful execution of client engagements.
Maintain rigorous Salesforce (SFDC) hygiene, ensuring pipeline accuracy, contact management, and diligent tracking.
Stay current on industry trends and emerging technologies to provide clients with best-practice recommendations.
Drive mutually beneficial growth by positioning Toptal’s expertise as a solution for client-side bottlenecks.
Achieve “Trusted Advisor” status with your clients, evidenced by high retention rates and a consistent pipeline of new opportunities.

Requirements

What you’ll need

Bachelor’s degree is required.
3+ years of experience in an Account Management role with a demonstrated history of overachieving revenue-based quotas and showcasing a profound understanding of client needs and fostering positive relationships.
1+ years of experience in a software consulting or tech sales role, demonstrating proficiency in navigating the software project management life cycle.
Comprehensive ability to translate client business objectives into strategic solutions and actionable project scopes that demonstrate Toptal’s value.
Client-Centric. Be driven to build strong relationships and be committed to the client’s success.
Growth mindset. Consistently looking to learn, grow and improve skills.
Proactive. You are a self-starter who believes in extreme ownership.
Critical thinker. Have the ability to think critically about a client’s technical and operational bottlenecks.
Competitive. Competitive with yourself to be a better version than you were yesterday.
Commitment to the disciplined, consistent account management and process adherence day to day needed to execute account strategies and long-term growth.
Optimistic and ambitious in the face of change.
Collaborative. Nothing we do is done in isolation.
Self-motivated, quick-thinking, with the ability to thrive in a fast-paced work environment.
Outstanding written and verbal communication skills.
Regular or periodic travel to meet and engage with Toptal clients and customers.

Benefits

Comp & perks

Participation in a 401(k) retirement plan
Medical, dental, and vision health insurance plans
Basic life insurance coverage
Short-term and long-term disability coverage
Access to flexible spending, dependent care, and health savings accounts
Access to telehealth virtual doctors
An employee assistance program
Flexible paid time off

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementsoftware consultingtech salesproject management life cyclepipeline managementclient business objectivesstrategic solutionsproject scopesSalesforce

Soft Skills

client-centricgrowth mindsetproactivecritical thinkercompetitivecommitmentoptimisticcollaborativeself-motivatedcommunication skills

Certifications

Bachelor's degree