Technical Account Manager
Toptal
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Consult with clients to understand challenges and needs to be addressed.
- Design holistic solutions that seamlessly leverage experts from across the network.
- Define job descriptions, responsibilities, and requirements for a given solution.
- Search through expert profiles and select candidates based on fit and availability.
- Facilitate introduction and connection between candidates and clients to build trust.
- Deliver a successful expert hire(s) with consistent and value-added follow through.
- Provide advice and guidance to experts in the network.
- Investigate disputes and collaborate cross-functionally in the resolution process.
Requirements
- Bachelor’s degree is required.
- 5+ years of experience in technical project/product management and/or technical account management with clear understanding of the software/product development lifecycle.
- 1-2 years of experience as a software developer.
- Strong understanding of business strategy and technical project/product management concepts.
- Experience in scoping and preparing project proposals, with the ability to understand an ambiguous business need and translate it into requirements and responsibilities.
- Understanding of design and marketing concepts (nice to have).
- Experience in recruiting or talent allocation/team building is a plus.
- Excellent communication, relationship development, and emotional intelligence skills to manage client relationships, excelling at active listening, negotiation and closing.
- Ability to quickly adopt new processes and technologies.
- Adheres to tight deadlines and thrives under pressure.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- Strong strategic thinking skills.
- Outstanding written and verbal communication skills.
- Entrepreneurial mindset, a self-starter who can execute with limited guidance.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Benefits
- Remote position
- No visa sponsorship or assistance
- Resumes and communication must be submitted in English
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technical project managementtechnical account managementsoftware development lifecycleproject proposalsbusiness strategyrecruitingtalent allocationteam buildingdesign conceptsmarketing concepts
Soft skills
communicationrelationship developmentemotional intelligenceactive listeningnegotiationclosingstrategic thinkingentrepreneurial mindsetself-starterability to thrive under pressure
Certifications
Bachelor's degree