SVP, Professional Services
Toptal
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Build and own the vision, strategy, and execution plan for Toptal’s services function—including all service lines.
- Define the organizational structure and leadership model for the Services teams, ensuring the right roles and capabilities are in place.
- Provide hands-on operational leadership, bringing rigor, consistency, and clear accountability to all service lines and functions.
- Translate high-level business and operational goals into detailed operational roadmaps for all areas of responsibility.
- Establish scalable processes and systems to ensure delivery excellence, efficiency, and client satisfaction at scale.
- Partner cross-functionally with Product, Marketing, Finance, and Legal to execute on strategic priorities and company-wide initiatives.
- Drive a high-performance culture across all functions and businesses, while ensuring we are tightly aligned to support delivery excellence, scalability, and evolving business needs.
- Onboard and integrate into Toptal.
- Learn Toptal’s model, our value proposition, and our story.
- Deep dive into the Services organization to gain clarity on current structures, key initiatives, and challenges.
- Meet key leaders and stakeholders across Services, Sales, and the Executive team to build foundational relationships and understand cross-functional dependencies.
- Conduct a comprehensive assessment of each service line, including organizational structure, team capabilities, operational processes, and performance metrics.
- Engage with senior leaders and key stakeholders to validate your initial findings and gather input on critical challenges and growth opportunities.
- Begin shaping a strategic operating model and execution framework tailored to the unique needs of Toptal’s Services function.
- Develop a clear understanding of client expectations and feedback to align operational improvements with market demands.
- Begin executing a detailed operational plan that aligns with Toptal’s strategic objectives for Services, emphasizing scalability and efficiency.
- Sponsor and oversee initiatives that improve delivery consistency, capacity planning, and client satisfaction, ensuring cross-functional alignment and sustainable operational excellence.
- Deepen engagement with clients and internal stakeholders to anticipate future needs and proactively adapt service offerings.
- Achieve significant growth in gross revenue and pipeline volume across all Services.
- Drive measurable improvements in operational efficiency, client satisfaction, and service delivery scalability across all service lines.
- Refine and scale processes and systems that support seamless service delivery, resource management, and cross-functional collaboration.
- Achieve consistent delivery of business goals through a high-performing, aligned leadership team across all service lines.
- Have positioned Toptal’s Services as a core driver of competitive advantage through scalable operations, strong client delivery, and sustained revenue growth.
- Scale the operational infrastructure to support anticipated growth, including technology and processes.
- Champion innovation and continuous improvement initiatives that keep Toptal agile and ahead of market trends.
Requirements
- Bachelor’s degree is required. Master’s degree in Engineering, Business, or a related field preferred.
- 10+ years of progressive leadership experience in managing complex service organizations and multiple business units, ideally within professional services or technology-driven environments.
- Proven track record of successfully leading multi-service line operations with accountability for P&L, growth, and operational excellence.
- Demonstrated ability to develop and execute scalable operational strategies that drive efficiency, client satisfaction, and sustainable growth.
- Experience at a technology or hyper-growth company is strongly preferred.
- Management consulting experience at a top-tier firm (e.g., McKinsey, Bain, BCG) or investment banking experience is preferred but not required.
- Exceptional strategic thinking and problem-solving skills, with the ability to make data-driven decisions in ambiguous environments.
- Excellent communication and interpersonal skills, capable of influencing stakeholders at all levels, including executives and clients.
- Experience driving cross-functional collaboration and alignment across sales, marketing, delivery, and support functions.
- Excellent organization skills and detail-oriented. You are hyper-organized, know how to work efficiently, and prioritize execution, as well as mentor others to do the same.
- Adaptable. Comfortable managing changing priorities, learning new skills, and building consensus across varied senior stakeholder groups.
- Ownership. You are a dependable leader who takes responsibility for your success as well as the success of the entire team.
- Quality. You take pride in everything you deliver as a reflection of yourself.
- Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts.
- Willingness to travel to meet with clients, team members, and stakeholders.
- You must be a world-class individual contributor to thrive at Toptal. You will not be here just to tell other people what to do.
Benefits
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operational leadershipP&L managementstrategic planningprocess improvementclient satisfactionscalable operational strategiesdata-driven decision makingperformance metricsresource managementcapacity planning
Soft skills
strategic thinkingproblem-solvingcommunicationinterpersonal skillscross-functional collaborationorganizationadaptabilityownershipquality focusmentoring
Certifications
Bachelor’s degreeMaster’s degree in EngineeringMaster’s degree in Business